Last updated: May 13, 2026

At SIWARIS, every piece is carefully handcrafted with attention to detail. We work hard to ensure your order arrives safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Because many of our products are handmade, processing times may occasionally vary during busy periods, holidays, or limited collection launches.

Customers will receive a confirmation email once the order has been shipped.

Shipping Destinations

SIWARIS ships internationally to most countries worldwide.

If we are unable to ship to your location, we will contact you directly after your order is placed.

Estimated Delivery Times

Estimated shipping times may vary depending on your location and local customs processing.

Typical delivery estimates:

• Domestic shipments: 2–7 business days
• International shipments: 7–21 business days

Please note that these are estimated delivery windows and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination
• Package size and weight
• Selected shipping method

Any free shipping promotions will be clearly stated on the website when available.

Customs, Duties & Taxes

International orders may be subject to:

• Import duties
• Customs fees
• Local taxes

These charges are determined by your country’s customs authority and are the responsibility of the customer.

SIWARIS is not responsible for delays caused by customs clearance procedures.

Tracking Information

Once your order ships, you will receive a tracking number by email if tracking is available for your shipment.

Please allow some time for tracking information to update after shipment.

Delayed or Lost Packages

While we do our best to ensure timely delivery, SIWARIS is not responsible for delays caused by:

• Customs processing
• Shipping carriers
• Weather conditions
• Incorrect shipping addresses
• Other circumstances beyond our control

If your package appears lost or significantly delayed, please contact us at:

contact@siwaris.com

We will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

• Delivery delays may occur
• Additional shipping charges may apply
• Orders returned to us may require reshipping fees

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged packaging and item(s)

We will review the issue and work toward an appropriate solution.

Contact Us

For shipping-related questions, please contact:

SIWARIS
Email: contact@siwaris.com