Return & Refund Policy

Last updated: May 13, 2026

At SIWARIS, we take pride in creating handmade leather goods, bags, and handcrafted brass jewelry with care and attention to detail. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns for eligible items within 14 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order confirmation is required

Please note that because our products are handmade, slight variations in color, texture, or finish are natural and are not considered defects.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Gift cards
  • Items marked as final sale
  • Products that have been used, damaged, or altered after delivery

Return Process

To request a return, please contact us at:

contact@siwaris.com

Include:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return
  • Photos if the item arrived damaged or incorrect

Once your return request is approved, we will provide return instructions.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing times may vary depending on your payment provider or bank

Shipping fees are generally non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

We will work quickly to resolve the issue through:

  • Replacement
  • Store credit
  • Refund where applicable

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The product has a manufacturing defect

We recommend using a tracked shipping service, as SIWARIS is not responsible for lost return shipments.

International Orders

For international returns:

  • Customers are responsible for any return shipping fees, customs charges, or import taxes
  • Delivery times for exchanges or refunds may vary by country

Exchanges

We currently offer exchanges depending on product availability. If you would like a different item, color, or style, please contact us before returning your order.

Contact Us

For any questions regarding returns or refunds, please contact:

SIWARIS
Email: contact@siwaris.com